Shipping policy

Thank you for purchasing our fashion apparel from KORIANA MERERAIHA POTAKA. Our team strives to ensure every customer receives accurate order fulfillment, secure product packaging and consistent logistical arrangements, ensuring all clothing items arrive in excellent condition within standard delivery cycles.

1. Order Processing Time

Following successful order confirmation and payment verification, our team will complete product inspection, sorting and packaging procedures within 1 to 7 business days. This processing schedule excludes weekends and official public holidays observed in New Zealand. During peak retail seasons or periods of heightened order volume, standard processing timelines may be moderately extended. Customers will receive formal notification if any substantial delays affect order dispatch.

2. Shipping Fees and Delivery Estimates

Individual shipping fees apply to all orders, calculated based on package specifications and delivery location. Final shipping costs will be clearly presented during the checkout process prior to order submission. Our standard delivery service for all apparel products takes approximately 15 business days after dispatch. All delivery timelines serve as general estimates and may fluctuate due to courier operational delays, cross-border customs procedures, adverse weather patterns, logistical limitations and national or regional public holidays.

3. Shipment Confirmation and Order Tracking

Once your apparel order is dispatched from our warehouse, you will receive an official confirmation email that includes your unique shipment tracking code and full logistics details. Please be aware that tracking system data does not update immediately after shipment. Tracking functionality and real-time transit status will be fully activated and accessible within 24 to 48 hours after the package is dispatched.

4. Incorrect Delivery Address Liability

Customers are solely responsible for submitting precise, complete and valid delivery address information when completing checkout. KORIANA MERERAIHA POTAKA shall not assume liability for misdeliveries, transit delays or returned packages caused by inaccurate, incomplete or misspelled address information provided by customers. Any packages returned to our facility due to address errors will require additional reshipping fees, which are payable by the customer.

5. Resolution for Lost or Transit-Damaged Packages

In the event that your package goes missing during transit, please submit a support request to our customer service team within 2 calendar days of your scheduled delivery date. If your order arrives with damaged garments or compromised packaging due to transit incidents, you must notify our team within 24 hours of delivery and provide high-definition photos of both the damaged products and original packaging. Our support team will conduct a thorough case review and resolve all valid issues in the most efficient manner possible.

6. Apparel Maintenance and Usage Guidelines

Every clothing piece sold by our brand includes exclusive manufacturer maintenance guidelines for daily wear, washing and drying. To preserve the fabric quality, color uniformity and service life of your apparel, customers must comply fully with all provided care instructions. We disclaim all responsibility for product damage, deformation, fading or material deterioration resulting from improper cleaning methods, careless maintenance, unauthorized alterations or inappropriate personal use of the garments.

7. International Shipping and Customs Terms

All orders shipped to overseas destinations may be subject to import duties, customs taxes and other local administrative charges enforced by the destination country’s customs authority. These additional fees are the exclusive responsibility of the customer and are not incorporated into product prices or standard shipping rates. We do not manage or cover any customs-related costs incurred during international delivery.

8. Contact Details

If you have any questions, feedback or require assistance regarding this shipping policy or your order’s logistics status, please get in touch with our customer support team using the official information below:
Business Name: KORIANA MERERAIHA POTAKA
Phone Number: +64 21 248 5934
Email Address: service@potakafashion.shop
Physical Address: 83 Macey Crescent, Witherlea, MBH, Blenheim 7201, New Zealand